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REFUND | CANCELLATION

99JEWELLERY

Terms Of Service

Shipping And Delivery

REFUND | CANCELLATION

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8506

Chain

1. Chain

Rs. 350.00

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8506

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8506

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Chain

Chain

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Rs. 350.00

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Intentional design

We create with intention. Our products solve real problems with clean design and honest materials.

Quality first

We obsess over the details and strive to deliver the best products at the best prices, every time.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.We follow a strict but fair 5-day return policy. Please read carefully before placing an order.

✅ Eligibility for Return / Refund

A return or refund will be approved ONLY IF:

The return request is raised within 5 days of product delivery
A clear unedited video proof is shared showing:
Outer packaging
Inner packaging
Product clearly visible
The video must be recorded while opening the parcel for the first time

📌 Refund / Resend Will Be Issued ONLY In These Cases

1️⃣ Wrong Product / Size / Style Received

Video proof is mandatory
You may choose:
Free replacement (delivery: 5–9 business days), OR
Full refund to the original payment method

2️⃣ Damaged Product Received

Damage must be clearly visible in the opening video
You may choose:
Free replacement (delivery: 5–9 business days), OR
Full refund to the original payment method

3️⃣ Order Lost in Transit

If confirmed lost by courier partner
You may choose:
Free replacement, OR
Full refund

⏳ Delayed Orders

If delivery is delayed beyond 15 business days due to reasons beyond our control (postal delay, logistics issues, etc.):
A compensation store credit will be issued as a coupon code
Cash refunds will NOT be provided for delays

❌ Non-Returnable / Non-Refundable Cases

We do NOT accept returns or refunds if:

Request is made after 5 days of delivery
No video proof is provided
Video is edited, cut, or unclear
Customer ordered the wrong product/size themselves
Minor color difference due to lighting or screen resolution
Product is returned due to:
Incorrect address
Consignee not available
Refusal to accept delivery

📦 In such cases, reshipping charges must be paid by the customer.

🚫 Cancellation Policy

Orders cannot be cancelled once shipped
Cancellation requests before shipping may be accepted at our discretion

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Let’s connect

99Jewellery is your trusted destination for premium lifestyle products at affordable prices. We offer Free Cash on Delivery, 2-5 Days shipping, easy returns, and 24x7 customer support to make your shopping experience smooth and secure.

📧 Email: 99jewellery.ltd@gmail.com

📞 WhatsApp Chat Support: +91 8283833880

📍 Mohali, Punjab – 140301

© 2026 99JEWELLERY

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